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Getting started with MediStack: your first week

Orientation and where to get help

Written by Adam Gilmore

Welcome to MediStack. This guide orients new clinic and pharmacy teams in the first week and points you to help when you need it.


What to set up first

  1. Log in and set your password (see Logging in, resetting your password and managing users).

  2. Add your team members and set their access.

  3. Configure your consultation types and booking/onboarding pathway.

  4. Confirm your products and formulary are loaded.

  5. Check payments are connected.


Where to get help

Use the in-app messenger to reach the MediStack team, or email [email protected]. Include your clinic name and, for patient-specific issues, the patient name and the date/time involved.

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